Service tiers
From open-source self-serve to fully managed turnkey operations. Pick the level that matches your team and infrastructure.
Self-serve
Free
Download the apps, run on your own hardware
For teams that already have datacenter infrastructure and want to run the DataBridge software stack independently. You get the native apps (Tag and Ops), the open-source ingest engine (Core), and multi-cloud storage backend support. Community support via GitHub.
Included
- ✓DataBridge Tag native app (Mac and Windows)
- ✓DataBridge Ops native app (Mac and Windows)
- ✓DataBridge Core ingest engine (open source)
- ✓Multi-cloud storage backends (S3, GCS, R2, Azure, B2, Wasabi, MinIO)
- ✓SHA-256 manifest generation and ETag verification
- ✓Community support via GitHub
Not included
- —Hardware procurement or configuration
- —Direct line setup
- —24/7 monitoring or alerting
- —Incident response
- —DataBridge Watch dashboard
Managed
Custom
We deploy and operate DataBridge on your infrastructure
For teams that have datacenter space and network connectivity but want DataBridge fully configured and operated by our engineering team. We deploy the software, configure the direct cloud line, set up monitoring, and handle incidents. You provide the hardware and rack space.
Included
- ✓Everything in Self-serve
- ✓Full software deployment and configuration on your servers
- ✓Direct line setup (AWS Direct Connect, GCP Interconnect, Azure ExpressRoute)
- ✓DataBridge Watch monitoring dashboard
- ✓24/7 fleet monitoring with automated alerting
- ✓Incident response and root cause analysis
- ✓Software updates and maintenance
- ✓Capacity planning and optimization
- ✓Monthly operational reviews
- ✓Admin dashboard with role-based access
Not included
- —Hardware procurement
- —On-site installation
- —Hardware replacement and spares
Turnkey
Custom
We spec, ship, install, and operate the full pipeline
The complete service. We design the hardware spec based on your data volumes, procure and assemble the servers, ship them pre-configured, coordinate on-site installation, set up the direct cloud line, deploy all software, and operate the entire pipeline 24/7. You capture data. We handle everything after.
Included
- ✓Everything in Managed
- ✓Custom hardware specification matched to your throughput requirements
- ✓Server procurement, assembly, and burn-in testing
- ✓Pre-configured shipping — plug in and go
- ✓On-site installation coordination
- ✓White-glove onboarding for operators and field teams
- ✓Dedicated support engineer
- ✓SLA guarantee on uptime and throughput
- ✓Hardware replacement and spares management
- ✓Cloud cost optimization guidance
Why a managed service
Your team captures data, not infrastructure
Robotics labs, production studios, and research teams should be focused on their core work — collecting, annotating, and using data. Running a 10-server ingest pipeline with direct cloud connectivity, monitoring, and incident response is a full-time job. We do that job so you don't have to.
Edge cases require operational experience
USB hubs drop devices mid-copy. Network links flap during large uploads. Operators plug in devices that were already partially offloaded. SD cards arrive corrupted from the field. These aren't hypothetical — they happen weekly. Our software and processes were built to handle every one of them because we've seen every one of them in production.
Compliance and integrity at every layer
When your data trains a foundation model, a single corrupted file can poison the dataset. DataBridge generates SHA-256 manifests during copy, verifies ETags after upload, and maintains a complete audit trail of every status change. This isn't bolted on — it's fundamental to how the system works.
Scale without proportional headcount
Adding another 10 servers to your ingest fleet doesn't mean hiring another 10 operators. DataBridge Core runs autonomously. DataBridge Watch provides fleet-wide visibility from a single dashboard. Our operations team scales across all your servers without you needing to grow your own team.
Not sure which tier fits?
Describe your operation and we will recommend the right setup. No commitment, no sales pitch.